Privacy Policy

Privacy Policy
Orbis Solutions, LLC (“we,” “our,” “us”)
Effective Date: January 1, 2025

1. Overview
We respect your privacy and are committed to protecting personal information. This policy explains how we collect, use, and safeguard data when you:
- Visit our website or contact us.
- Use our managed IT services, support, and solutions.
- Interact with our tools (e.g., remote monitoring, backups, helpdesk).

2. What We Collect
From Our Website & Business Operations
- Contact Info: Name, email, phone, company.
- Billing Info: Payment details (processed securely; we do not store full card numbers).
- Usage Data: IP address, browser type, site activity.

From Managed Services
- Device & Network Data: Computer name, IP, OS details, performance metrics.
- User Directory Data: Email addresses, usernames, roles.
- Support Tickets: Issue descriptions, logs, chat transcripts.
- Backup Data: Encrypted files and restore logs.

3. How We Use Data
- Deliver and support IT services.
- Respond to tickets and troubleshoot issues.
- Maintain security and compliance.
- Communicate about updates, renewals, and service changes.
- Meet legal and contractual obligations.

We do not sell personal information.

4. Sharing
We share data only with:
- Authorized Vendors: Tools we use for RMM, backups, security, and ticketing.
- Legal Requirements: If required by law or to protect rights.
- Customer-Approved Integrations: Services you request us to connect.

5. Security
We use industry-standard safeguards:
- Multi-factor authentication.
- Encryption in transit and at rest.
- Regular patching and monitoring.
- Access controls and staff training.

6. Retention
- Customer Data: Kept as long as your contract requires.
- Tickets & Logs: Typically 12–24 months.
- Backups: Per your agreed retention policy.

7. Your Rights
Depending on your location, you may:
- Request access, correction, or deletion of your data.
- Opt out of marketing communications.
- Contact us at support@orbissolutions.com for requests.

8. Cookies
Our site uses basic cookies for functionality and analytics. You can manage preferences in your browser.

9. Contact
Orbis Solutions, LLC
Email: support@orbissolutions.com
Phone: 215-334-3711
Address: 6700 Essington Ave, Suite J242, Philadelphia, PA 19153